Where is the shop located and can I pick up my order there?
We only have an online store so a pick up  is not possible. Our office is located in Belgium.

How can I contact you?
You can contact us at any time by sending us an e-mail to info@surpriseswebstore.be.

Which forms of payment do you accept?
We accept; Bancontact / Mister Cash, Visa and Ideal.

How can I cancel my placed order?
Once your order has been paid, we will do our best to sent it to you as soon as possible. If anything went wrong with your order please send us an e-mail as soon as possible otherwise your order will be sent out to you!
You can adjust your order at any time in the shopping cart before you make the payment.

To which countries do you ship?
We only ship to Belgium, theNetherlands. 
Luxemburg and the United States.  

How much are the shipping costs?
Within Belgium shipping is free. To the Netherlands and 
Luxemburg it is  €8. For shipments to the United states please check our 'Terms and Conditions' or our shipment page.

When can I expect my order?
Normally it takes up to maximum 2 working days within Belgium and the Netherlands.

My parcel has not arrived yet and I think it is lost, what should I do now?
All the dispatched packets are provided with tracking number and delivered with proof through personal signature.
Lost packages will only be paid back if they are not delivered. If this occurs, please let us know as soon as possible through email.


© 2016 - 2020 surpriseswebstore, THE biggest Hello Kitty webstore in Belgium! | sitemap | rss | ecommerce software - powered by MyOnlineStore
This website uses cookies. More information Accept
What is a cookie ? A cookie is a small text file that is sent to your computer. When you visit a website Both this website and other parties may place cookies . What are cookies used for? This website uses cookies to improve . Ease of use and performance of the website Using cookies , we make sure to include that you do not always receive the same information when you visit our site or enter . Cookies make surfing the site so much more pleasant . There are different types of cookies . This website uses persistent cookies and session cookies. Permanent cookies : Allows the website can be set to your preferences. For example, to your consent to allow cookies to remember. As a result, you do not have to repeat so you save time and easily navigate through the online store . Your preferences Persistent cookies can be removed via the settings of your browser . Session cookies : Using a session cookie , we can see which parts of the website you have viewed this visit . We can therefore adapt to the surfing behavior of our visitors as possible. Webshop These cookies are automatically deleted when you close your browser . With the specific purpose of this Web site places cookies ? This web site places cookies for the following reasons : Shopping Cart ( functional cookie) : Remember what products are in your shopping cart. Without this cookie , you can order any products or in your shopping basket . Cookie selection ( functional cookie) : Remember that you have given to the placing of cookies our permission . Google Analytics ( tracking cookie ) : Measure how you use the website and how you found us and reports in attempt to gain insight here . Google AdWords ( tracking cookie ) : we measure how you use the website and how you found us. We use this knowledge to improve . Our AdWords campaigns Facebook ( Social Media cookie) : This cookie is possible to 'like' our Facebook page . This button works through code from Facebook itself originates . Twitter ( Social Media cookie) : This cookie is possible to follow our Twitter page . This button works through code that originates from Twitter itself . AddThis ( Social Media cookie) : This cookie is it possible to share via Facebook , Twitter , Hyves and various other social media websites our content . Affiliate marketing (marketing cookies) : We use these cookies to reward them for their contribution to the sales partner sites (affiliates , such Daisycon , TradeTracker and Cleafs ) . Review sites (marketing Cookies ): We like to be judged by customers . We use a review site such as The Feedback Company. These places cookies for proper operation . How can I manage or delete cookies ? Generally, cookies can be managed , edited and deleted by your browser . More information on and off , and cookies can be found in the instructions and / or using the help function of your browser .